Refunds and Cancellations

At SKY LOUNGE COV LTD, customer satisfaction is important to us. Due to the nature of food services, refunds are handled under specific conditions.

Eligibility for Refunds

  • Incorrect or incomplete orders

  • Food quality issues reported promptly

  • Orders cancelled before preparation begins

Non-Refundable Situations

  • Change of mind after food preparation

  • Incorrect delivery information provided by the customer

  • Delays caused by circumstances beyond our control

All refund requests must be made within a reasonable timeframe after receiving the order. Approved refunds will be processed using the original payment method.

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