Refunds and Cancellations
At SKY LOUNGE COV LTD, customer satisfaction is important to us. Due to the nature of food services, refunds are handled under specific conditions.
Eligibility for Refunds
Incorrect or incomplete orders
Food quality issues reported promptly
Orders cancelled before preparation begins
Non-Refundable Situations
Change of mind after food preparation
Incorrect delivery information provided by the customer
Delays caused by circumstances beyond our control
All refund requests must be made within a reasonable timeframe after receiving the order. Approved refunds will be processed using the original payment method.
